Good work by Spreets here, poor effort by http://jasongeraghty.com/ which was supposed to supply a “Pack of Aromatherapy Oils PLUS Diffuser Delivered to Your Door”.(Gotta love title case…)
Paid, sent the email as directed, waited.
Sent an email to the info address, and got a “we’ve had supplier issues (they went on holidays!) but we’re on top of it now!” canned response.
Send the same email a few weeks later, got basically the same canned response.
Contacted Spreets, and they sent this back:
[‘Thanks for your email. We have been advised by some customers that they have received their products. The business has experienced a communication breakdown and we are currently resolving each customer’s request.’]
[‘In this situation, we have decided that it is best to provide you a refund due to the inconvenience caused.’]
[‘Please accept our apology for the inconvenience caused and we thank you for your patience. I have just processed your refund, and you should see the money credited to your credit card within a few working days.’]
Can’t complain about that from Spreets.
(Site is now down as well, possibly not surprisingly…)